Our team is dedicated to orthodontics, with a focus on innovation, quality, and customer satisfaction. Our goal is to provide solutions that make a difference, both functionally and aesthetically. We’re here to support you through your Ai Smile Journey.
Directors of First Impressions in our office play a crucial role in creating a welcoming and efficient environment for patients. They are the first point of contact, greeting patients with a friendly demeanor and ensuring they feel comfortable from the moment they arrive. Their responsibilities include answering phone calls, scheduling appointments, managing patient records, verifying insurance information, and coordinating patient flow. They help maintain a smooth front-office operation, ensuring patients’ needs are met with professionalism and care. Their role is essential in making the patient experience seamless and positive from start to finish.
Director of First Impressions
Director of First Impressions
Director of First Impressions
Starting a new treatment or just learning about orthodontics can be a daunting task. But not with our expert Treatment Coordinators!
Treatment coordinators introduce you to understand your needs and what we can do to help you have an Absolutely Incredible smile! From your first visit, where we apply the best technology around to examine and create your individualized care plan, to sitting with a doctor and explaining the science behind moving teeth and making smiles our team has got you covered!
Coordinators invest their time by taking courses to be well educated about orthodontics and patient care to give you a great experience and make sure you’re well informed about orthodontic therapy.
Don’t worry about the financials either! Our coordinators will walk you through insurance plans, reimbursements, payment options and our 0% financing options.
Treatment Coordinator
Treatment Coordinator
The heroes who help you keep your treatment on track! Our Smile Architects are by your side to help with the care of new braces, Invisalign or expander, to make sure you’re brushing regularly, adjust your braces and aligners as your beautiful smile takes shape and to congratulate you when you’re done with treatment! These ladies will be there to cheer you on every step of the way!
Quality Care Coordinator
Clinical Coordinator
Lead Smile Architect
Smile Architect
Smile Architect
Smile Architect
Smile Architect
Smile Architect
Every smile we help create is Absolutely incredible because of the tireless efforts behind the scenes by our lab team. Whether it is getting your treatment started with a complete scan of your mouth, modeling and preparing your braces, or 3D printing your retainers, our lab team has you covered! We are always striving to make sure we are keeping up with the latest and greatest in technology. Our newest addition to the office is a robotic arm that will cut retainers with precision, providing the most efficient process and comfortable fitting retainers for our patients.
The Sterilization Technician is responsible for performing sterilization processes on medical instruments, equipment, or materials to ensure they are free from harmful microorganisms. This role involves the safe operation of sterilization equipment, monitoring sterilization cycles, and adhering to strict health and safety standards.
Technology & Lab Specialists
Sterilization Specialist
Every smile we help create is Absolutely incredible because of the tireless efforts behind the scenes by our lab team. Whether it is getting your treatment started with a complete scan of your mouth, modeling and preparing your braces, or 3D printing your retainers, our lab team has you covered! We are always striving to make sure we are keeping up with the latest and greatest in technology. Our newest addition to the office is a robotic arm that will cut retainers with precision, providing the most efficient process and comfortable fitting retainers for our patients.
The Sterilization Technician is responsible for performing sterilization processes on medical instruments, equipment, or materials to ensure they are free from harmful microorganisms. This role involves the safe operation of sterilization equipment, monitoring sterilization cycles, and adhering to strict health and safety standards.
Finance & Insurance Coordinator
Our Marketing Team is the creative force behind everything we do, driving our brand’s presence and connecting us with our patients and community. They work tirelessly to ensure our message resonates with the right people. With a blend of strategy, innovation, and data-driven insights, our marketing experts are committed to telling our story in the most engaging and effective ways possible, helping us grow and strengthen relationships with our patients and the community we call home.
Our Community Outreach Coordinator is dedicated to building strong, lasting relationships within the community we serve. By creating and managing outreach programs, organizing events, and collaborating with local organizations, she ensures that we’re actively engaged and making a positive impact. Whether through educational initiatives, volunteer opportunities, or partnerships, our coordinator is at the heart of our mission to give back and make a meaningful difference.
Marketing Manager
Marketing Coordinator
Community Outreach Coordinator
Maintaining a great culture in an orthodontic office is key to ensuring a positive environment for both the staff and patients. Our Business Manager plays a vital role in this by fostering an atmosphere of teamwork, respect, and open communication. By supporting the staff’s professional development, recognizing their efforts, and promoting a culture of mutual trust, the Business Manager helps create a motivated and engaged team. A positive work culture not only leads to higher job satisfaction but also translates into better patient care and a welcoming atmosphere for everyone who walks through the door. Prioritizing a healthy work culture encourages collaboration, boosts morale, and enhances the overall experience for both staff and patients, making it a cornerstone of the practice’s success.
Business Manager
Dr. Issa graduated from William Allen High School and completed his pre-dental at Lehigh University. He received his degree in General Dentistry (DMD) at the University of Pennsylvania. He Specialized in orthodontics at the Internationally renowned Eastman Dental Center at the University of Rochester, New York.
Dr. Issa is very excited about treating your family with the highest standards of care at Ai Orthodontics. He is passionate about orthodontics and has extensive experience treating both adults and children.
In addition, Dr. Issa is a member of the American Association of Orthodontists, the American Dental Association, the Mid-Atlantic Society of Orthodontics, the Pennsylvania State Dental Association and the Lehigh Valley Orthodontic and Dental Society.
Outside of the office, Dr. Issa and his wife, Muhaddasa, enjoy spending time with their son Sajjad, and daughters, Zahra and Fatema. Dr. Issa also enjoys traveling the world and playing volleyball and squash in his free time.
Highly recommended for all orthodontic needs. If this is the first time or second time, you will not be disappointed. Everyone in the office is extremely knowledgeable. They take the time to go over everything with you and make sure you are educated through every step of the treatment. The office is very family oriented, while maintaining professionalism at all times.
—Holly Graczyk
